How to Troubleshoot Application Issues
How to Troubleshoot Application Issues Gavin Cockburn – VP Workplace Solutions Gavin helps enterprises simplify IT and drive growth. With expertise in cybersecurity, cloud, and global IT strategy, he’s a trusted advisor known for turning complex challenges into clear business results. Book a free demo This Video Covers A walkthrough of how ViadexOne—powered by Nexthink—helps IT teams detect and troubleshoot slow, unresponsive, or crashing applications across their environment. You’ll see how live endpoint data and digital workplace analytics surface real-time performance signals, such as delayed launch times or repeated application errors, enabling faster root-cause investigation and support. Understanding Application Friction in the Modern IT Stack Real-World Use and Insight Application-related issues are one of the most frustrating digital blockers for end users. While root causes can include network delays, configuration drift, or even low RAM, ViadexOne enables IT teams to interpret and respond to these incidents at speed. For example, an application might freeze regularly due to unpatched device BIOS or outdated drivers — insights that are only revealed through correlated device and app metrics. Beyond incident response, this kind of telemetry supports longer-term remediation strategies like standardising build health or optimising login policies across departments. FAQs What kind of application problems does ViadexOne detect?Everything from slow load times and crashes to memory leaks and app freezes — all visible through Nexthink’s telemetry. Does this solution require installing anything on employee devices?ViadexOne integrates seamlessly with Nexthink’s lightweight endpoint agent and cloud-first architecture. Can I track third-party and SaaS applications?Yes — this demo includes web-based and locally installed app tracking, with context-rich metrics like CPU usage, errors, and load latency. You may also like How to Identify End-User Experience Issues Before They Escalate Watch Now Track Inactive Devices and Improve Endpoint Visibility Watch Now How to Optimise Software Licenses with Visibility and Tracking Watch Now
How to Gain IT Asset Visibility with Device Inventory
How to Gain IT Asset Visibility with Device Inventory Gavin Cockburn – VP Workplace Solutions Gavin helps enterprises simplify IT and drive growth. With expertise in cybersecurity, cloud, and global IT strategy, he’s a trusted advisor known for turning complex challenges into clear business results. Book a free demo This Video Covers How ViadexOne delivers real-time inventory visibility across your IT estate—eliminating blind spots, boosting audit readiness, and replacing static CMDBs with live telemetry data. Real-World Use and Insight Traditional CMDBs often miss critical changes in device activity, leading to outdated records and compliance risk. ViadexOne replaces that with real-time visibility of: Active and inactive endpoints BIOS and firmware status Asset location and assigned user Inventory age and lifecycle stage Gain Real-Time IT Asset Visibility with ViadexOne By switching to ViadexOne’s live inventory feed, one organisation discovered that nearly 25% of their “active” devices hadn’t checked in for over 60 days—prompting a global asset reclaim that saved significant operational cost. Unlike traditional inventory tools, ViadexOne makes this data accessible and filterable in moments, supporting operational efficiency and reducing blind spots in device management. For instance, a laptop may show in your CMDB as active, but ViadexOne can reveal that it hasn’t been turned on in 47 days. These blind spots create security and cost exposure, especially during audits. Dynamic asset visibility also supports sustainability tracking, helping identify underused equipment for redistribution or decommissioning. FAQs How is ViadexOne different from a traditional CMDB?CMDBs are static—ViadexOne pulls real-time data from endpoints, delivering live visibility. Can I export this data for audits or reports?Yes, reports are exportable and audit-ready. Does this work in hybrid and remote environments?Absolutely. Cloud-based telemetry ensures visibility across locations, VPNs, and user types. You may also like How to Monitor Endpoint Visibility and Detect Unused Devices Watch Now How to Optimise Software Licenses with Visibility and Tracking Watch Now How to Monitor Device Experience Metrics to Improve IT Decision‑Making Watch Now
How to Monitor BIOS Updates for Device Health and Compliance
How to Monitor BIOS Updates for Device Health and Compliance Gavin Cockburn – VP Workplace Solutions Gavin helps enterprises simplify IT and drive growth. With expertise in cybersecurity, cloud, and global IT strategy, he’s a trusted advisor known for turning complex challenges into clear business results. Book a free demo This Video Covers How ViadexOne surfaces BIOS and firmware version data across all endpoints, allowing IT teams to monitor device health, assess firmware compliance, and reduce risks associated with outdated or mismatched BIOS configurations. The video walks through the BIOS property field in the device inventory, illustrating how it can be filtered, grouped, and used for proactive monitoring. Why BIOS Monitoring Matters for Endpoint Health Real-World Use and Insight Firmware and BIOS updates are often overlooked in endpoint management strategies, yet they play a critical role in system stability, performance, and security. Organisations that lack visibility into BIOS versions expose themselves to potential vulnerabilities, compatibility issues, and compliance gaps. ViadexOne simplifies this by extracting BIOS version data directly from endpoint telemetry and exposing it in a clear, searchable view. IT teams can: Detect devices running outdated or non-standard firmware versions Monitor BIOS uniformity across hardware models or OS versions Align firmware versions with audit requirements or vendor guidance By building BIOS data into broader compliance or upgrade-readiness initiatives, organisations improve their ability to ensure endpoint consistency and reduce the effort spent tracking firmware issues manually. For example, if a region has older devices consistently missing BIOS updates, it may point to connectivity or policy distribution issues — a risk for both performance and auditability. With this insight, teams can triage by location, business unit, or endpoint type to ensure health and readiness. This becomes especially powerful in regulated industries or environments preparing for major OS transitions or zero-trust initiatives. FAQs Why is monitoring BIOS updates important for IT compliance?BIOS updates often include security fixes or hardware compatibility improvements. Tracking these ensures devices are compliant with internal standards and vendor expectations. Can ViadexOne detect firmware mismatches across similar devices?Yes. Devices can be grouped by model or OS, allowing you to spot outliers with inconsistent BIOS versions, which may indicate policy deviation or unpatched vulnerabilities. Does this require integration with the device vendor or manual BIOS audits?No. BIOS versioning is collected natively via endpoint telemetry—no vendor integration or manual inventory is required. You may also like How to Track and Reduce Device Boot Times Watch Now How to Monitor Windows Event Logs Watch Now Track Inactive Devices and Improve Endpoint Visibility Watch Now
How to Track and Reduce Device Boot Times
How to Track and Reduce Device Boot Times Gavin Cockburn – VP Workplace Solutions Gavin helps enterprises simplify IT and drive growth. With expertise in cybersecurity, cloud, and global IT strategy, he’s a trusted advisor known for turning complex challenges into clear business results. Book a free demo This Video Covers How ViadexOne provides visibility into boot duration metrics across your device fleet, allowing IT teams to identify and act on devices with prolonged startup times. The demo walks through how to surface boot time data, apply filters to segment users by performance, and begin troubleshooting devices with excessive delays. Real-World Use and Insight Slow boot times are more than a minor inconvenience — they create daily productivity losses, increase helpdesk calls, and erode user trust in IT services. In distributed workforces, these delays are difficult to detect without automated, continuous monitoring. Track Boot Time to Improve Endpoint Experience By tracking boot durations across time, models, and OS versions using ViadexOne’s digital workplace analytics, IT teams can: Establish a baseline for expected boot performance Detect outliers and underperforming endpoints Correlate slow boot metrics with other local performance issues (e.g., login delays, app hangs) Justify hardware refreshes or configuration optimisations ViadexOne allows you to visualise these trends at scale, drill into specific users or groups, and provide data-backed evidence for performance remediation or hardware planning. FAQs Can ViadexOne track historical boot performance over time? Yes. Boot time data can be viewed across any time range, allowing trend analysis and before/after comparisons for applied fixes. How is boot time calculated? Boot time is measured from power-on to the moment the system is fully responsive and ready for user input, based on endpoint telemetry. Does ViadexOne help reduce boot time directly? While it doesn’t apply fixes itself, it provides the data needed to identify root causes (e.g., driver conflicts, startup programs) so IT can target remediation. You may also like How to Monitor BIOS Updates for Device Health and Compliance Watch Now How to Monitor Windows Event Logs Watch Now Optimise Software Licensing with Usage and Inventory Data Watch Now
How to Identify End‑User Experience Issues Before They Escalate
How to Identify End User Experience Issues Before They Escalate https://www.youtube.com/watch?v=3JXq-ZwwxHI&list=PLfKoHtTpMAsXAteBxooOwOGb440E23RAX&index=15 Gavin Cockburn – VP Workplace Solutions Gavin helps enterprises simplify IT and drive growth. With expertise in cybersecurity, cloud, and global IT strategy, he’s a trusted advisor known for turning complex challenges into clear business results. Book a free demo This Video Covers How ViadexOne enables IT teams to proactively detect performance issues across endpoints before they become widespread problems. The video demonstrates how to surface and filter digital experience scores, apply segmentation (e.g., device models, OS versions), and drill into impacted users for remediation planning. Improve IT Visibility with Digital Experience Scoring Real-World Use and Insight End-user frustration often stems from issues like latency, crashes, or inconsistent performance — but these symptoms frequently go unreported until they impact productivity at scale. ViadexOne introduces visibility into the precursors of those issues using real-time digital experience (DEX) scores. By quantifying the user’s actual experience across metrics like application responsiveness, device health, and system errors, ViadexOne enables IT teams to: Identify patterns in declining user experience across cohorts Segment devices by risk level before ticket volume spikes Pinpoint whether performance issues are environmental, software-related, or user-specific Act early to reduce support load and improve satisfaction Proactive DEX monitoring turns reactive firefighting into predictive support planning. FAQs What is a DEX score, and how is it calculated?The Digital Employee Experience (DEX) score is calculated from a range of device and application telemetry — including responsiveness, error frequency, and performance degradation — aggregated into a single metric per user or device. Can ViadexOne identify users most likely to raise a support ticket?Yes. Low DEX scores often correlate with frustration indicators and upcoming support events. ViadexOne helps teams reach out pre-emptively. Does ViadexOne support segmentation by department or geography?Absolutely. Scores can be filtered by any user metadata to pinpoint issues across regions, roles, or business units. You may also like How to Gain IT Asset Visibility with Device Inventory Watch Now How to Monitor Windows Event Logs Watch Now Measure Employee Sentiment with Engagement Metrics Watch Now
How to Monitor Device Experience Metrics to Improve IT Decision‑Making
How to Monitor Device Experience Metrics to Improve IT Decision Making Gavin Cockburn – VP Workplace Solutions Gavin helps enterprises simplify IT and drive growth. With expertise in cybersecurity, cloud, and global IT strategy, he’s a trusted advisor known for turning complex challenges into clear business results. Book a free demo This Video Covers A practical walkthrough of how ViadexOne enables IT teams to monitor and interpret device experience metrics like boot time, app responsiveness, and hardware utilisation. By combining real-time telemetry from Nexthink with ViadexOne’s insight layers, teams gain the contextual understanding needed to prioritise and resolve device-level issues at scale. Real-World Use and Insight Many organisations wait for IT issues to arise before responding. ViadexOne flips that approach by delivering real-time insight into: Boot time delays Application responsiveness Background process saturation Hardware vs. workload alignment Use Experience Metrics to Guide IT Decisions One organisation reduced IT support calls by 30% after using ViadexOne to address boot time and performance issues proactively. FAQs What are examples of device experience metrics? Boot time, crash frequency, memory usage, latency, responsiveness, app failures, and device age. Can I use these metrics to prioritise support queues? Yes — ViadexOne helps identify users with poor experiences who may not have submitted tickets. Does this integrate into Nexthink dashboards directly? ViadexOne extends Nexthink data with strategic overlays and reporting aligned to operational goals. You may also like How to Identify End-User Experience Issues Before They Escalate Watch Now How to Prioritise Device Refreshes Using Sustainability and UX Insights Watch Now How to Monitor BIOS Updates for Device Health and Compliance Watch Now
How to Use Device Health Scores to Decide When to Order New Devices
How to Use Device Health Scores to Decide When to Order New Devices Gavin Cockburn – VP Workplace Solutions Gavin helps enterprises simplify IT and drive growth. With expertise in cybersecurity, cloud, and global IT strategy, he’s a trusted advisor known for turning complex challenges into clear business results. Book a free demo This Video Covers A step-by-step demonstration of how ViadexOne combines device health scoring—powered by Nexthink collector employee monitoring—with refresh policy logic to help IT teams make smarter procurement decisions. The video highlights how aggregated device-level metrics like boot time, error rates, and resource saturation contribute to a transparent, data-driven health score. What Are Device Health Scores? Device health scores offer a clear, data-backed way to assess when a laptop or desktop is no longer performing to standard — without waiting for complaints or failures. Real-World Use and Insight ViadexOne enables IT teams to: Analyse device metrics and digital workplace analytics (memory usage, boot time, crash frequency) to identify underperforming endpoints. Compare health scores across user roles and locations to detect systemic issues. Trigger proactive replacement workflows before major disruptions. Use exportable dashboards built from the Nexthink collector service to justify refresh spend. FAQs What goes into a device health score?Metrics include CPU/memory usage, boot times, crashes, age, and stability. Can this justify new purchases?Yes — exportable reports show cost-risk trade-offs. How is this different from warranty tracking?Health scores use real-world telemetry, not arbitrary dates. You may also like How to Prioritise Device Refreshes Using Sustainability and UX Insights Watch Now How to Monitor Device Experience Metrics to Improve IT Decision Making Watch Now How to Monitor Endpoint Visibility and Detect Unused Devices Watch Now
How to Prioritise Device Refreshes Using Sustainability and UX Insights
How to Prioritise Device Refreshes Using Sustainability and UX Insights Gavin Cockburn – VP Workplace Solutions Gavin helps enterprises simplify IT and drive growth. With expertise in cybersecurity, cloud, and global IT strategy, he’s a trusted advisor known for turning complex challenges into clear business results. Book a free demo This Video Covers A demonstration of how ViadexOne, powered by Nexthink, helps IT teams assess device refresh needs by combining sustainability metrics (like battery degradation and power consumption) with user experience signals (like performance dips or latency). You’ll see how scores across devices help identify when to act—and when to defer replacements—supporting both ESG goals and cost efficiency. Real-World Use and Insight Device refresh strategies are often dictated by standard timelines or user complaints—but this overlooks the hidden cost of keeping high-emission, poor-performing devices in circulation. Combining user experience signals with sustainability insights and digital workplace analytics makes refresh decisions more strategic and measurable. Prioritising Refreshes with Proactive Incident Management ViadexOne enables IT teams to: Cross-reference low experience scores with high carbon intensity to identify devices that are both wasteful and frustrating for employees. Spot patterns in energy usage, battery degradation, or CPU saturation that affect environmental impact and performance longevity. Prioritise device refreshes for users experiencing consistent performance issues or elevated emissions—before it impacts productivity (proactive incident management). Support internal sustainability goals by retiring energy-inefficient hardware first, not just oldest models. Example: A ViadexOne customer discovered that older laptops in their sales department were not only slow to boot but had among the highest energy usage across the estate—prompting an early refresh aligned with ESG targets. FAQs Can I defer replacement even if a device is old?Yes—ViadexOne helps you prioritise based on battery health, usage patterns, and degradation—not just age. Is sustainability data included by default?Sustainability scores are part of Nexthink’s analytics, surfaced clearly in ViadexOne’s dashboards. What if I want to refresh based on UX complaints?Experience scores combine performance and sentiment, letting you cross-check user feedback with device data. You may also like How to Use Device Health Scores to Decide When to Order New Devices Watch Now How to Track Device Risk and Refresh Readiness at Scale Watch Now How to Power Sustainability Dashboards with Real Device Data Watch Now
How to Monitor Endpoint Visibility and Detect Unused Devices
How to Monitor Endpoint Visibility and Detect Unused Devices Gavin Cockburn – VP Workplace Solutions Gavin helps enterprises simplify IT and drive growth. With expertise in cybersecurity, cloud, and global IT strategy, he’s a trusted advisor known for turning complex challenges into clear business results. Book a free demo This Video Covers How ViadexOne tracks inactive or underused endpoints to improve IT visibility, compliance, and asset management. Real-World Use and Insight Identify dark or forgotten devices Measure last login, uptime, and connectivity Deactivate or reclaim idle assets Improve endpoint compliance posture Detect Unused Devices with Real-Time Endpoint Visibility A ViadexOne deployment helped a global team retire 600+ inactive laptops—reducing cost, risk, and device sprawl. FAQs How is an unused device defined? Devices with no recent login/telemetry/updates (configurable thresholds). Only laptops/desktops? Any monitored endpoint (kiosks, tablets, remote VMs). Reclaim licences? Yes—flag for reassignment/removal. You may also like How to Gain IT Asset Visibility with Device Inventory Watch Now Optimise Software Licensing with Usage and Inventory Data Watch Now How to Track and Reduce Device Boot Times Watch Now
How to Track Device Risk and Refresh Readiness at Scale
How to Track Device Risk and Refresh Readiness at Scale Gavin Cockburn – VP Workplace Solutions Gavin helps enterprises simplify IT and drive growth. With expertise in cybersecurity, cloud, and global IT strategy, he’s a trusted advisor known for turning complex challenges into clear business results. Book a free demo This Video Covers How ViadexOne captures and visualises employee sentiment through interaction-level engagement metrics, helping IT and HR leaders understand digital satisfaction trends across departments and devices. The video explores how sentiment signals can be used to identify pain points, improve IT service delivery, and support digital workplace wellbeing. Track Device Health and Risk with ViadexOne Real-World Use and Insight Refreshing devices at scale isn’t just about asset age or warranty expiration—it’s about understanding real-world risk signals. Delayed action on degraded devices can result in increased support tickets, downtime, and compliance gaps. By layering experience, health, and risk data, organisations can confidently time their refresh cycles. With ViadexOne, IT teams can: Score devices based on local usage, stability, and system health to highlight those most at risk of failure or user disruption. Map risk scores against refresh policies to uncover which endpoints need prioritising—even if they fall outside of traditional timelines. Detect underperforming or outlier devices across departments or locations, enabling bulk refresh planning where it’s most impactful. Use sustainability metrics and experience insights to support ESG initiatives alongside operational readiness. For example, one organisation used ViadexOne to identify a group of older executive laptops with unusually high crash rates during remote sessions—prompting a targeted replacement round that reduced incident volume by 32% in that cohort. FAQs Where does sentiment data in ViadexOne come from?It’s sourced from a combination of employee surveys, system usage patterns, incident rates, and response behaviour to campaigns or prompts. Can sentiment be broken down by location or department?Yes. Filters enable views by region, job function, line of business, or even device type — supporting granular diagnosis and interventions. How often is engagement data updated?Most metrics update in near real-time, allowing for continuous tracking and fast response to declines. You may also like How to Launch Custom IT Campaigns to Engage Employees Watch Now How to Monitor Windows Event Logs Watch Now Using Sustainability Dashboards to Drive Green IT Outcomes Watch Now