The 3 Stages of Digital Maturity in Device Lifecycle Management
Device management can be a complex and costly process. ViadexOne’s Managed Device Lifecycle Services (MDLS) simplifies this, delivering a cradle-to-grave solution for your IT assets. From procurement to end-of-life, our services ensure maximum efficiency and sustainability.
3 stages to digital maturity
Shine a light
Shine a light with observability and telemetry powered by Nexthink, managed by ViadexOne.
- Direct ROI gains from Intelligent Device Refresh and license rightsizing.
- Root cause analysis, prioritisation, and experience score action planning to baseline overall DEX performance.
- Opportunity for significant reduction in downtime.
- Live operational reports via the ViadexOne platform.
- Reduce waste on unused software licenses.
- Instant root cause analysis to improve workforce productivity.Â
Stage 1: Identify & Optimise Devices
Stage 2: Automate IT Processes & Prevent Issues
Intelligent IT ​ Management
Transition from reactive to proactive IT management with MDLS.
- Action plan to achieve improved DEX optimisation.
- Enhanced intelligence to understand application performance and support proactive IT.
- Issue resolution at scale through automation.
- Intelligent Device Refresh – right device, right timing.
Proactive Remediation
Reduce human-created tickets and enhance service desk support​
​
- Reduction in human-created service desk tickets.
- Further integration of devices into MDLS management.
- Integration of advanced tools to begin the transition to predictive IT management.
- Action plan to achieve continual experience score improvements.
Stage 3: Predictive IT with AI-Enhanced Remediation
3 stages to digital maturity
Shine a light
Shine a light with observability and telemetry powered by Nexthink, managed by ViadexOne.
- Direct ROI gains from Intelligent Device Refresh and license rightsizing.
- Root cause analysis, prioritisation, and experience score action planning to baseline overall DEX performance.
- Opportunity for significant reduction in downtime.
- Live operational reports via the ViadexOne platform.
- Reduce waste on unused software licenses.
- Instant root cause analysis to improve workforce productivity.
- Â
Intelligent IT ​ Management
Transition from reactive to proactive IT management with MDLS.
- Action plan to achieve improved DEX optimisation.
- Enhanced intelligence to understand application performance and support proactive IT.
- Issue resolution at scale through automation.
- Intelligent Device Refresh – right device, right timing.
- Â
Proactive Remediation
Reduce human-created tickets and enhance service desk support​
​
- Reduction in human-created service desk tickets.
- Further integration of devices into MDLS management.
- Integration of advanced tools to begin the transition to predictive IT management.
- Action plan to achieve continual experience score improvements.
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Why Digital Maturity Matters for IT Teams
IT maturity isn’t just about technology—it’s about business resilience, employee productivity, and future-proofing operations.
Reality of IT Challenges
40% of downtime costs could be avoided with predictive IT management.
Reality of IT Challenges
• 30% of IT issues go undetected until they disrupt business operations.
Reality of IT Challenges
Manual IT processes consume up to 50% of an IT team’s time—slowing innovation and increasing workload.