How to Monitor Device Experience Metrics to Improve IT Decision Making
Gavin Cockburn – VP Workplace Solutions
Gavin helps enterprises simplify IT and drive growth. With expertise in cybersecurity, cloud, and global IT strategy, he’s a trusted advisor known for turning complex challenges into clear business results.
This Video Covers
A practical walkthrough of how ViadexOne enables IT teams to monitor and interpret device experience metrics like boot time, app responsiveness, and hardware utilisation. By combining real-time telemetry from Nexthink with ViadexOne’s insight layers, teams gain the contextual understanding needed to prioritise and resolve device-level issues at scale.
Real-World Use and Insight
Many organisations wait for IT issues to arise before responding. ViadexOne flips that approach by delivering real-time insight into:
- Boot time delays
- Application responsiveness
- Background process saturation
- Hardware vs. workload alignment
Use Experience Metrics to Guide IT Decisions
One organisation reduced IT support calls by 30% after using ViadexOne to address boot time and performance issues proactively.
FAQs
What are examples of device experience metrics?
Boot time, crash frequency, memory usage, latency, responsiveness, app failures, and device age.
Can I use these metrics to prioritise support queues?
Yes — ViadexOne helps identify users with poor experiences who may not have submitted tickets.
Does this integrate into Nexthink dashboards directly?
ViadexOne extends Nexthink data with strategic overlays and reporting aligned to operational goals.
