Read blog articles on digital experience, IT asset visibility, SaaS strategy and compliance — all through a ViadexOne lens
From digital transformation to emerging technologies, our blogs provide in-depth knowledge to help you stay ahead in a rapidly evolving landscape.
The Digital Workplace Dilemma: Navigating Complexity in a Distributed World
Think of DEX as the digital version of your office environment: if your chair is broken, the
lights flicker, and the lift is out of order — you’re not going to be your best self. That’s
exactly how it feels when technology doesn’t keep up.
At ViadexOne, we believe DEX isn’t just an IT concern — it’s a business-critical enabler
of productivity, culture, and innovation.
Sustainability in IT is No Longer Optional
As we move into 2025, the IT sector faces increasing pressure to adopt sustainable practices, driven by:
In today’s digital world, even a brief IT hiccup can have a knock-on effect across your entire business. People talk about the obvious ticket cost, say £5–£30 a pop, but they often forget the much bigger hit: lost user productivity. Below, I’ll walk you through the latest 2025 benchmarks, show you how to work out the true cost of each support ticket, and explain why shaving down Mean Time to Resolution (MTTR) is one of your most powerful levers in delivering IT support.