How to Troubleshoot Application Issues
Gavin Cockburn – VP Workplace Solutions
Gavin helps enterprises simplify IT and drive growth. With expertise in cybersecurity, cloud, and global IT strategy, he’s a trusted advisor known for turning complex challenges into clear business results.
This Video Covers
A walkthrough of how ViadexOne—powered by Nexthink—helps IT teams detect and troubleshoot slow, unresponsive, or crashing applications across their environment. You’ll see how live endpoint data and digital workplace analytics surface real-time performance signals, such as delayed launch times or repeated application errors, enabling faster root-cause investigation and support.
Understanding Application Friction in the Modern IT Stack
Real-World Use and Insight
Application-related issues are one of the most frustrating digital blockers for end users. While root causes can include network delays, configuration drift, or even low RAM, ViadexOne enables IT teams to interpret and respond to these incidents at speed.
For example, an application might freeze regularly due to unpatched device BIOS or outdated drivers — insights that are only revealed through correlated device and app metrics.
Beyond incident response, this kind of telemetry supports longer-term remediation strategies like standardising build health or optimising login policies across departments.
FAQs
What kind of application problems does ViadexOne detect?
Everything from slow load times and crashes to memory leaks and app freezes — all visible through Nexthink’s telemetry.
Does this solution require installing anything on employee devices?
ViadexOne integrates seamlessly with Nexthink’s lightweight endpoint agent and cloud-first architecture.
Can I track third-party and SaaS applications?
Yes — this demo includes web-based and locally installed app tracking, with context-rich metrics like CPU usage, errors, and load latency.
