How to Use Device Health Scores to Decide When to Order New Devices
Gavin Cockburn – VP Workplace Solutions
Gavin helps enterprises simplify IT and drive growth. With expertise in cybersecurity, cloud, and global IT strategy, he’s a trusted advisor known for turning complex challenges into clear business results.
This Video Covers
A step-by-step demonstration of how ViadexOne combines device health scoring—powered by Nexthink collector employee monitoring—with refresh policy logic to help IT teams make smarter procurement decisions. The video highlights how aggregated device-level metrics like boot time, error rates, and resource saturation contribute to a transparent, data-driven health score.
What Are Device Health Scores?
Device health scores offer a clear, data-backed way to assess when a laptop or desktop is no longer performing to standard — without waiting for complaints or failures.
Real-World Use and Insight
ViadexOne enables IT teams to:
- Analyse device metrics and digital workplace analytics (memory usage, boot time, crash frequency) to identify underperforming endpoints.
- Compare health scores across user roles and locations to detect systemic issues.
- Trigger proactive replacement workflows before major disruptions.
- Use exportable dashboards built from the Nexthink collector service to justify refresh spend.
FAQs
What goes into a device health score?
Metrics include CPU/memory usage, boot times, crashes, age, and stability.
Can this justify new purchases?
Yes — exportable reports show cost-risk trade-offs.
How is this different from warranty tracking?
Health scores use real-world telemetry, not arbitrary dates.
