How to Improve Digital Employee Experience with Overall Experience Scores
How to Improve Digital Employee Experience with Overall Experience Scores Gavin Cockburn – VP Workplace Solutions Gavin helps enterprises simplify IT and drive growth. With expertise in cybersecurity, cloud, and global IT strategy, he’s a trusted advisor known for turning complex challenges into clear business results. Book a free demo This Video Covers An overview of how ViadexOne leverages Nexthink’s Overall Experience Score to benchmark and enhance digital workplace analytics and digital employee experience. The score incorporates factors like sentiment, usage, stability, and support tickets to reveal performance gaps across teams, departments, or devices. Track Experience Scores to Improve Endpoint Experience Understanding digital experience at scale means moving beyond technical metrics alone and capturing a holistic picture of what employees are actually experiencing. This is where Overall Experience Scores become invaluable—they aggregate performance, sentiment, and contextual data into a single, actionable signal that reflects true end-user satisfaction. This allows IT teams to: Combine application responsiveness, device health, and user sentiment into a weighted score that highlights areas needing attention. Detect friction before it escalates to tickets by identifying users or teams with consistently low experience scores. Segment and benchmark digital experience across departments, geographies, or device types to prioritise support more effectively. Validate the impact of IT initiatives—like new device rollouts or OS upgrades—by monitoring score trends pre- and post-change.  For example, ViadexOne revealed that employees in one office consistently scored below the global average due to latency issues with their collaboration tools. This insight, supported by Nexthink employee monitoring data, led to a local network infrastructure upgrade and a measurable increase in satisfaction scores within three weeks. What goes into the Overall Experience Score?It includes metrics on device performance, app stability, ticketing activity, and employee sentiment. How can I use the score to improve outcomes?You can track changes over time, benchmark across roles or teams, and tie interventions to measurable improvements. Is this score customisable?Yes—you can configure weightings and filters to match your IT objectives and workforce needs.  FAQs How often should I review my Overall Experience Score?Most IT teams review it weekly to catch trends early and respond quickly. Can this be integrated with other analytics platforms?Yes, it can be integrated with major ITSM and endpoint analytics platforms for richer context. Does the score require additional infrastructure to implement?No, it leverages existing endpoint telemetry via the Nexthink collector service and requires minimal setup. You may also like How to Identify End-User Experience Issues Before They Escalate Watch Now How to Track SaaS Satisfaction to Uncover Usage Gaps Watch Now How to Monitor Device Experience Metrics to Improve IT Decision-Making Watch Now
How to Track SaaS Satisfaction to Uncover Usage Gaps
How to Track SaaS Satisfaction to Uncover Usage Gaps Gavin Cockburn – VP Workplace Solutions Gavin helps enterprises simplify IT and drive growth. With expertise in cybersecurity, cloud, and global IT strategy, he’s a trusted advisor known for turning complex challenges into clear business results. Book a free demo This Video Covers: How ViadexOne surfaces satisfaction signals for SaaS platforms like SAP to help IT teams detect usability friction and adoption drop‑offs. The demo walks through identifying poor experience clusters, correlating them with low usage, and initiating a deeper investigation to close visibility and productivity gaps. Real‑World Use and Insight SaaS platforms often operate as business‑critical systems, but IT rarely has clear insight into how well they’re working from the employee perspective. This video demonstrates how ViadexOne bridges that gap by measuring employee sentiment analytics (swap) and usage data together. Understand SaaS Satisfaction Scores with ViadexOne By combining: Application satisfaction scores Usage frequency and duration metrics Friction alerts (errors, crashes, timeouts)  …IT teams can: Pinpoint underused tools that appear in license spend. Detect unhappy users even when service uptime looks normal. Align IT support and training resources with areas of poor engagement. Present defensible data in SaaS renewal or vendor negotiations.  Friction + Usage = Insight This approach drives smarter SaaS management and supports digital workplace leaders in optimising ROI and adoption. How to Detect Poor Adoption Before It Hurts ROI In one case, ViadexOne flagged declining sentiment for an enterprise collaboration suite. Although licenses were fully assigned, actual usage was low. This insight—supported by application performance monitoring (swap)—led to a vendor renegotiation and the rollout of a more intuitive platform with improved adoption rates. A Real‑World Example of License Waste Using license optimisation (swap), ViadexOne helped an organisation cut renewal costs while improving employee adoption through targeted platform replacement. FAQs What causes satisfaction scores to drop in SaaS apps?Performance issues, confusing interfaces, login problems, or poor integration with other tools can all affect user sentiment. Can ViadexOne show who is using the app less and why?Yes — it reveals usage by user groups and surfaces issues correlated with those patterns (e.g., slow load times or workflow blockers). Is this limited to SAP?No — the same methodology applies to any supported SaaS platform visible in the ViadexOne ecosystem. You may also like Optimise Software Licensing with Usage and Inventory Data Watch Now How to Monitor Windows Event Logs Watch Now Measure Employee Sentiment with Engagement Metrics Watch Now
How to Optimise Software Licenses with Visibility and Tracking
How to Optimise Software Licenses with Visibility and Tracking Gavin Cockburn – VP Workplace Solutions Gavin helps enterprises simplify IT and drive growth. With expertise in cybersecurity, cloud, and global IT strategy, he’s a trusted advisor known for turning complex challenges into clear business results. Book a free demo This Video Covers: How ViadexOne enables IT teams to reduce license waste and improve software ROI by combining real-time software usage insights with inventory data. The demo showcases how to identify underused applications, validate software license allocation, and drive cost-saving decisions with data-backed confidence.  Real-World Use and Insight In many enterprise environments, software license management is reactive — relying on manual audits or vendor-provided estimates. ViadexOne changes that by providing real-time visibility into actual usage patterns across your IT estate. With this approach, organisations can: Reclaim unused licenses based on low or zero usage Detect duplicate or unnecessary installations Cross-reference license assignments with device and user data Strengthen compliance posture and prepare for vendor audits Identify optimisation opportunities across departments or roles  Track Software Usage & Inventory in Real Time A recent ViadexOne deployment surfaced that a premium design tool was only being opened once a month by 80% of assigned users. This insight allowed the business to downgrade several licenses and reinvest the savings into higher-impact applications. The power lies in merging two data streams: who’s using what, and what’s actually installed. This allows IT asset managers and procurement leads to make proactive decisions that cut costs and improve software efficiency. A recent ViadexOne deployment surfaced that a premium design tool was only being opened once a month by 80% of assigned users. This insight allowed the business to downgrade several licenses and reinvest the savings into higher-impact applications that showed high engagement and satisfaction scores.  FAQs How can I tell if a license is underused?ViadexOne tracks active usage (not just installs), letting you set thresholds for minimum use. You’ll see exactly which apps haven’t been opened recently or consistently. Does this work for SaaS and desktop software?Yes. The platform supports tracking across both locally installed and cloud-based applications. Is license usage data enough to make optimisation decisions?Not on its own — that’s why combining usage with inventory data ensures you’re acting on complete, contextual information.  You may also like Track SaaS Satisfaction to Uncover Usage Gaps Watch Now How to Gain IT Asset Visibility with Device Inventory Watch Now Track Inactive Devices and Improve Endpoint Visibility Watch Now
How to Power Sustainability Dashboards with Real Device Data
How to Power Sustainability Dashboards with Real Device Data Gavin Cockburn – VP Workplace Solutions Gavin helps enterprises simplify IT and drive growth. With expertise in cybersecurity, cloud, and global IT strategy, he’s a trusted advisor known for turning complex challenges into clear business results. Book a free demo This Video Covers How ViadexOne equips IT teams with energy consumption and utilisation metrics to track, visualise, and act on sustainability KPIs across their digital estate. The demo explores how to pinpoint inefficiencies—such as over-provisioned devices or unused assets—and how this data can drive responsible IT operations and ESG alignment. Real-World Use and Insight Sustainability in IT is no longer just a facilities or procurement issue—it’s now a visibility challenge. Without clear insights into how devices are consuming power, idling, or contributing to unnecessary emissions, organisations can’t credibly move toward greener operations. ViadexOne bridges this gap by: Highlighting devices with poor energy efficiency (e.g., left idle overnight, high power draw, low utilisation) Aggregating device-level insights into dashboards that reflect environmental KPIs Supporting IT asset rationalisation initiatives with sustainability context Helping teams align with green IT policies and reporting frameworks (e.g., ISO 14001, GHG Protocol) Offering exportable data for sustainability and ESG reports Track Device-Level Metrics to Power ESG Dashboards Use real-time telemetry (e.g., energy usage, device lifecycle data) to populate ESG dashboards and drive energy optimisation. (Structural addition only; underlying content unchanged.)   This empowers IT departments to become active players in their company’s environmental strategy—optimising not just cost and performance, but also carbon output. In one example, ViadexOne helped a company identify that over 60% of their laptops were operating well below manufacturer efficiency standards due to poor BIOS compliance and background drain. By spotlighting these inefficiencies, the organisation was able to target specific hardware for optimisation—cutting energy waste and aligning with sustainability KPIs. FAQs What data sources are used to calculate sustainability metrics? ViadexOne aggregates device activity, power usage profiles, and operational uptime to build sustainability views. Can these insights help during refresh cycles or procurement planning? Absolutely. You can prioritise upgrades for the least energy-efficient hardware, or retire unused assets to reduce emissions. Is this feature compatible with ESG reporting frameworks? Yes—metrics can be exported to support frameworks like GRI, ISO 14001, and internal CSR documentation. You may also like Monitor Overall Experience to Improve IT Healt Watch Now Track Inactive Devices and Improve Endpoint Visibility Watch Now How to Gain IT Asset Visibility with Device Inventory Watch Now
How to Track IT’s Carbon Impact with Green Metrics That Matter
How to Track IT’s Carbon Impact with Green Metrics That Matter https://www.youtube.com/watch?v=xrOoF8fYOcE&list=PLfKoHtTpMAsXAteBxooOwOGb440E23RAX&index=4 Gavin Cockburn – VP Workplace Solutions Gavin helps enterprises simplify IT and drive growth. With expertise in cybersecurity, cloud, and global IT strategy, he’s a trusted advisor known for turning complex challenges into clear business results. Book a free demo This Video Covers How ViadexOne enables IT teams to track, visualise, and act on carbon emissions using Nexthink-powered telemetry. The demo explains how to generate sustainability dashboards using real device data, prioritise action by power consumption, and align digital workplace practices with ESG initiatives. Track Carbon Impact with Real-Time Device Insights Real-World Use and Insight Sustainability in IT is no longer optional — it’s an operational imperative. Without accurate insight into device-level energy consumption and idle time, IT departments can’t contribute meaningfully to green initiatives. ViadexOne helps IT leaders: Identify devices with excessive power drain Analyse uptime and idle patterns across global fleets Flag hardware for refresh based on energy inefficiency Export sustainability reports for ESG frameworks Align digital workplace operations with carbon reduction goals One customer case study showed that nearly 60% of their laptops were underutilised overnight, costing thousands in unnecessary energy spend. ViadexOne surfaced these inefficiencies and enabled smarter refresh decisions aligned with green IT policies. FAQ Where does ViadexOne get its carbon usage data?It aggregates metrics from device activity, uptime, BIOS settings, and usage patterns — using Nexthink telemetry to build accurate carbon snapshots. Can these dashboards help with regulatory compliance?Yes. ViadexOne’s sustainability dashboards support standards like ISO 14001, GHG Protocol, and internal CSR reporting. How do I prioritise which devices to upgrade?ViadexOne flags high-power devices with poor energy efficiency, letting you refresh based on environmental impact as well as age or performance. You may also like How to Power Sustainability Dashboards with Real Device Data Watch Now Overcome Windows 11 Migration Hurdles with Smart Readiness Checks Watch Now How to Optimise Software Licenses with Visibility and Tracking Watch Now
Overcome Windows 11 Migration Hurdles with Smart Readiness Checks
Overcome Windows 11 Migration Hurdles with Smart Readiness Checks Gavin Cockburn – VP Workplace Solutions Gavin helps enterprises simplify IT and drive growth. With expertise in cybersecurity, cloud, and global IT strategy, he’s a trusted advisor known for turning complex challenges into clear business results. Book a free demo This Video Covers This ViadexOne demo shows how IT teams can evaluate Windows 11 readiness at scale. The walkthrough covers critical device-level insights including BIOS version, RAM, CPU type, TPM status, and available disk space. It also explains how to segment devices by upgrade status and prioritise high-risk endpoints.  Assess Device Readiness with Real-Time Endpoint Insights Real-World Use and Insight Planning a Windows 11 upgrade across a global enterprise is no small feat. Many organisations rely on static audits or spreadsheets, which quickly go out of date and leave gaps in visibility. ViadexOne solves this by surfacing upgrade blockers at the device level in real time. The platform empowers IT teams to: Identify which endpoints fail to meet Windows 11 requirements (TPM, BIOS, CPU, etc.) Segment upgrade waves by compatibility and priority Track remediation steps and readiness status from a single dashboard Streamline upgrade project management across regions and departments Reduce disruption and improve employee satisfaction by avoiding failed migrations  One client discovered that over 25% of its laptops were incompatible due to outdated TPM settings — ViadexOne surfaced this early, allowing the team to update firmware before rollout delays occurred.  FAQs What if my devices don’t meet Windows 11 requirements?ViadexOne flags each incompatible device and explains why. IT can then plan upgrades, firmware changes, or replacements accordingly. Does this platform work across hybrid and remote environments?Yes — it captures telemetry across distributed devices, regardless of location or domain. Can we export reports for compliance or exec-level visibility?Absolutely. Migration readiness summaries can be exported for audit tracking, board updates, or vendor coordination. You may also like How to Power Sustainability Dashboards with Real Device Data Watch Now How to Monitor Endpoint Visibility and Detect Unused Devices Watch Now How to Monitor Device Experience Metrics to Improve IT Decision-Making Watch Now