How to Prioritise Device Refreshes Using Sustainability and UX Insights

This Video Covers

A demonstration of how ViadexOne, powered by Nexthink, helps IT teams assess device refresh needs by combining sustainability metrics (like battery degradation and power consumption) with user experience signals (like performance dips or latency). You’ll see how scores across devices help identify when to act—and when to defer replacements—supporting both ESG goals and cost efficiency.

Real-World Use and Insight

Device refresh strategies are often dictated by standard timelines or user complaints—but this overlooks the hidden cost of keeping high-emission, poor-performing devices in circulation. Combining user experience signals with sustainability insights and digital workplace analytics makes refresh decisions more strategic and measurable.

Prioritising Refreshes with Proactive Incident Management

ViadexOne enables IT teams to:

• Cross-reference low experience scores with high carbon intensity to identify devices that are both wasteful and frustrating for employees.
• Spot patterns in energy usage, battery degradation, or CPU saturation that affect environmental impact and performance longevity.
• Prioritise device refreshes for users experiencing consistent performance issues or elevated emissions—before it impacts productivity (proactive incident management).
• Support internal sustainability goals by retiring energy-inefficient hardware first, not just oldest models.

Example: A ViadexOne customer discovered that older laptops in their sales department were not only slow to boot but had among the highest energy usage across the estate—prompting an early refresh aligned with ESG targets.

FAQs

Can I defer replacement even if a device is old?
Yes—ViadexOne helps you prioritise based on battery health, usage patterns, and degradation—not just age.

Is sustainability data included by default?
Sustainability scores are part of Nexthink’s analytics, surfaced clearly in ViadexOne’s dashboards.

What if I want to refresh based on UX complaints?
Experience scores combine performance and sentiment, letting you cross-check user feedback with device data.