How to Identify End User Experience Issues Before They Escalate

This Video Covers 

How ViadexOne enables IT teams to proactively detect performance issues across endpoints before they become widespread problems. The video demonstrates how to surface and filter digital experience scores, apply segmentation (e.g., device models, OS versions), and drill into impacted users for remediation planning.

Improve IT Visibility with Digital Experience Scoring

Real-World Use and Insight 

End-user frustration often stems from issues like latency, crashes, or inconsistent performance — but these symptoms frequently go unreported until they impact productivity at scale. ViadexOne introduces visibility into the precursors of those issues using real-time digital experience (DEX) scores.

By quantifying the user’s actual experience across metrics like application responsiveness, device health, and system errors, ViadexOne enables IT teams to:

• Identify patterns in declining user experience across cohorts
• Segment devices by risk level before ticket volume spikes
• Pinpoint whether performance issues are environmental, software-related, or user-specific
• Act early to reduce support load and improve satisfaction

Proactive DEX monitoring turns reactive firefighting into predictive support planning.

FAQs

What is a DEX score, and how is it calculated?
The Digital Employee Experience (DEX) score is calculated from a range of device and application telemetry — including responsiveness, error frequency, and performance degradation — aggregated into a single metric per user or device.

Can ViadexOne identify users most likely to raise a support ticket?
Yes. Low DEX scores often correlate with frustration indicators and upcoming support events. ViadexOne helps teams reach out pre-emptively.

Does ViadexOne support segmentation by department or geography?
Absolutely. Scores can be filtered by any user metadata to pinpoint issues across regions, roles, or business units.