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Eliana Nkembo

Marketing Operations Manager


Been working in marketing for x amount of years - text text text

For many companies, IT waste isn’t just a logistical issue—it’s a business challenge that affects operations. It’s not sustainable, it’s inefficient, and one could argue it even threatens long-term growth.

Introducing Zero Waste IT, a concept that prioritises the elimination of inefficiencies and aligns technology management with a company’s broader strategic goals.

Beyond just reducing waste, this approach helps organisations progress through Gartner’s Digital Maturity Assessment, transforming fragmented, reactive setups into proactive, integrated IT environments.

Today, Zero Waste IT is about more than just sustainability; it’s about unearthing value by ensuring that operational efficiency aligns with business transformation. For globally dispersed mid-market businesses, embracing the idea of Zero Waste IT is one path towards digital maturity.

The Problem: Fragmented IT Setups

Many businesses operate in a state of perpetual reactivity, managing IT environments riddled with inefficiencies:

Isolated tools that don’t communicate effectively. 

Underutilised devices, draining energy and budget. 

Fragmented processes across departments like HR, Finance, and IT. 

Reactive issue management, where problems are addressed only as they arise. 

These issues create business friction—a constant cycle of inefficiency that stymies progress and drains resources. According to Gartner’s Digital Maturity framework, many organisations get stuck at Level 2 or Level 3, focusing on short-term, isolated improvements rather than moving towards long-term, strategic goals.

To move beyond these levels, businesses must adopt a transformative mindset—one that prioritises visibility, collaboration, and proactive decision-making.

Zero Waste IT: A Framework for Transformation

At its core, Zero Waste IT embodies four key principles, each aligning with Gartner’s maturity levels:

  1. Visibility – The journey begins with understanding your IT environment. Without a clear view of operations, inefficiencies are hard to identify, but more importantly, opportunities for optimisation are easy to miss.
  2. Sustainability – By promoting smarter energy use and reducing e-waste, Zero Waste IT ensures that sustainability is at the heart of business strategy. 
  3. Compliance – With access to accurate, data-driven insights, organisations can meet environmental regulations and provide transparent reports on progress towards sustainability goals. 
  4. Efficiency – Streamlined workflows and proactive issue management reduce redundancy and improve resource allocation. 

 

For organisations looking to move from fragmented (L1–L2) to integrated (L4–L5) maturity levels, these principles provide a clear roadmap for success.

ViadexOne and the Path to Digital Maturity

Zero Waste IT isn’t just a destination—it’s a journey. ViadexOne offers the actionable insights and flexibility needed to progress along Gartner’s digital maturity spectrum.

Here’s how ViadexOne aligns with Zero Waste IT:

Comprehensive visibility – Identifying inefficiencies is impossible without a data-driven approach. By integrating over 900 data points per device, ViadexOne provides an in-depth understanding of IT environments.

Energy optimisation – Business-tailored analytics help minimise energy consumption, aligning energy use with sustainability goals and reducing operational costs.  

Sustainability reporting – ViadexOne produces accurate greenhouse gas data, compliant with global standards, supporting long-term environmental objectives

Adaptable frameworks – We offer a platform-like experience that addresses the commercial, operational, and logistical challenges of IT management without requiring a minimum commitment. Flexible models, such as consumption-based approaches, offer a real alternative to traditional leasing or CapEx investments.

For mid-market organisations with global operations, this combination of visibility, adaptability, and sustainability is truly transformative. 

Gartner’s Digital Maturity Assessment: The Road Ahead

Gartner’s Digital Maturity Assessment helps businesses understand how Zero Waste IT supports their growth.

Level 1: Reactive Isolated tools and reactive problem-solving define this level. Zero Waste IT provides the visibility needed to identify inefficiencies and establish a baseline for improvement.

Level 2: Opportunistic Organisations at this level begin leveraging digital tools but lack cross-departmental collaboration. By consolidating processes and eliminating redundant tools, Zero Waste IT aligns teams for greater efficiency.

Level 3: Defined With standardised processes and governance, organisations move beyond basic efficiency gains. ViadexOne’s analytics help streamline workflows and provide actionable insights for continuous improvement

Level 4: Managed Proactive, data-driven decision-making becomes the norm. ViadexOne enables businesses to address challenges before they escalate, reducing friction and improving employee productivity.

Level 5: Optimised At this level, innovation drives operational excellence. Sustainability is fully embedded, with Zero Waste IT serving as a strategic enabler for long-term growth.

Understanding these levels helps organisations benchmark their progress and identify next steps on their journey to digital maturity.