3 stages to digital maturity
Device management can be a complex and costly process. ViadexOne’s Managed Device Lifecycle Services (MDLS) simplifies this, delivering a cradle-to-grave solution for your IT assets. From procurement to end-of-life, our services ensure maximum efficiency and sustainability.
3 stages to digital maturity
Shine a light
Observability and Telemetry; Powered by Nexthink, managed by ViadexOne
- Direct ROI gains from Intelligent Device Refresh and License Rightsizing.
- Root cause analysis, prioritisation and action plan to baseline overall DEX score.
- Opportunity for significant reduction in downtime.
- Live operational reports via the ViadexOne platform.
- Reduce waste on unused Software licenses
- Instant route cause analysis to reduce downtime and improve workforce productivity.
Stage 1: Identify & Optimise
Stage 2: Automate & Prevent
Intelligent IT Management
Transition from reactive to proactive
- Transition device deployment and support to MDLS.
- Action plan to achieve improved Experience.
- Enhanced intelligence to understand true application performance.
- Issue resolution at scale through automation.
- Intelligent Device Refresh – Right Device, Right Timing
Proactive Remediation
Reduce human-created tickets and enhance service desk support
- Reduction in human created service desk tickets.
- Further integration of devices into MDLS management.
- Integration of advanced tools to begin transition to Predictive management.
- Action plan to achieve continual experience score improvements.
- AI-Enhanced Predictive Remediation
Stage 3: Predictive
3 stages to digital maturity
Shine a light
Observability and Telemetry; Powered by Nexthink, managed by ViadexOne
- Direct ROI gains from Intelligent Device Refresh and License Rightsizing.
- Root cause analysis, prioritisation and action plan to baseline overall DEX score.
- Opportunity for significant reduction in downtime.
- Live operational reports via the ViadexOne platform.
- Reduce waste on unused Software licenses
- Instant route cause analysis to reduce downtime and improve workforce productivity.
Intelligent IT Management
Transition from reactive to proactive
- Transition device deployment and support to MDLS.
- Action plan to achieve improved Experience.
- Enhanced intelligence to understand true application performance.
- Issue resolution at scale through automation.
- Intelligent Device Refresh – Right Device, Right Timing
Proactive Remediation
Reduce human-created tickets and enhance service desk support
- Reduction in human created service desk tickets.
- Further integration of devices into MDLS management.
- Integration of advanced tools to begin transition to Predictive management.
- Action plan to achieve continual experience score improvements.
- AI-Enhanced Predictive Remediation
Why does Digital Maturity matter?
IT maturity isn’t just about technology—it’s about business resilience,
employee productivity, and future-proofing operations.
Reality of IT Challenges
40% of downtime costs could be avoided with predictive IT management.
Reality of IT Challenges
30% of IT issues go undetected until they disrupt business operations.
Reality of IT Challenges
Manual IT processes consume up to 50% of an IT team’s time—slowing innovation and increasing workload.
