Service Desk Optimisation: Finding the Real ROI in 2025
In today’s digital world, even a brief IT hiccup can have a knock-on effect across your entire business. People talk about the obvious ticket cost, say £5–£30 a pop, but they often forget the much bigger hit: lost user productivity. Below, I’ll walk you through the latest 2025 benchmarks, show you how to work out the true cost of each support ticket, and explain why shaving down Mean Time to Resolution (MTTR) is one of your most powerful levers in delivering IT support.
Redefining Work Part 1: The Impacts Of Remote Working And Globally Dispersed Teams
The Future of Work: Embracing a Zero-Waste, Data-Driven Workplace