How to Gain IT Asset Visibility with Device Inventory
How to Gain IT Asset Visibility with Device Inventory Gavin Cockburn – VP Workplace Solutions Gavin helps enterprises simplify IT and drive growth. With expertise in cybersecurity, cloud, and global IT strategy, he’s a trusted advisor known for turning complex challenges into clear business results. Book a free demo This Video Covers How ViadexOne delivers real-time inventory visibility across your IT estate—eliminating blind spots, boosting audit readiness, and replacing static CMDBs with live telemetry data. Real-World Use and Insight Traditional CMDBs often miss critical changes in device activity, leading to outdated records and compliance risk. ViadexOne replaces that with real-time visibility of: Active and inactive endpoints BIOS and firmware status Asset location and assigned user Inventory age and lifecycle stage Gain Real-Time IT Asset Visibility with ViadexOne By switching to ViadexOne’s live inventory feed, one organisation discovered that nearly 25% of their “active” devices hadn’t checked in for over 60 days—prompting a global asset reclaim that saved significant operational cost. Unlike traditional inventory tools, ViadexOne makes this data accessible and filterable in moments, supporting operational efficiency and reducing blind spots in device management. For instance, a laptop may show in your CMDB as active, but ViadexOne can reveal that it hasn’t been turned on in 47 days. These blind spots create security and cost exposure, especially during audits. Dynamic asset visibility also supports sustainability tracking, helping identify underused equipment for redistribution or decommissioning. FAQs How is ViadexOne different from a traditional CMDB?CMDBs are static—ViadexOne pulls real-time data from endpoints, delivering live visibility. Can I export this data for audits or reports?Yes, reports are exportable and audit-ready. Does this work in hybrid and remote environments?Absolutely. Cloud-based telemetry ensures visibility across locations, VPNs, and user types. You may also like How to Monitor Endpoint Visibility and Detect Unused Devices Watch Now How to Optimise Software Licenses with Visibility and Tracking Watch Now How to Monitor Device Experience Metrics to Improve IT Decision‑Making Watch Now
How to Identify End‑User Experience Issues Before They Escalate
How to Identify End User Experience Issues Before They Escalate https://www.youtube.com/watch?v=3JXq-ZwwxHI&list=PLfKoHtTpMAsXAteBxooOwOGb440E23RAX&index=15 Gavin Cockburn – VP Workplace Solutions Gavin helps enterprises simplify IT and drive growth. With expertise in cybersecurity, cloud, and global IT strategy, he’s a trusted advisor known for turning complex challenges into clear business results. Book a free demo This Video Covers How ViadexOne enables IT teams to proactively detect performance issues across endpoints before they become widespread problems. The video demonstrates how to surface and filter digital experience scores, apply segmentation (e.g., device models, OS versions), and drill into impacted users for remediation planning. Improve IT Visibility with Digital Experience Scoring Real-World Use and Insight End-user frustration often stems from issues like latency, crashes, or inconsistent performance — but these symptoms frequently go unreported until they impact productivity at scale. ViadexOne introduces visibility into the precursors of those issues using real-time digital experience (DEX) scores. By quantifying the user’s actual experience across metrics like application responsiveness, device health, and system errors, ViadexOne enables IT teams to: Identify patterns in declining user experience across cohorts Segment devices by risk level before ticket volume spikes Pinpoint whether performance issues are environmental, software-related, or user-specific Act early to reduce support load and improve satisfaction Proactive DEX monitoring turns reactive firefighting into predictive support planning. FAQs What is a DEX score, and how is it calculated?The Digital Employee Experience (DEX) score is calculated from a range of device and application telemetry — including responsiveness, error frequency, and performance degradation — aggregated into a single metric per user or device. Can ViadexOne identify users most likely to raise a support ticket?Yes. Low DEX scores often correlate with frustration indicators and upcoming support events. ViadexOne helps teams reach out pre-emptively. Does ViadexOne support segmentation by department or geography?Absolutely. Scores can be filtered by any user metadata to pinpoint issues across regions, roles, or business units. You may also like How to Gain IT Asset Visibility with Device Inventory Watch Now How to Monitor Windows Event Logs Watch Now Measure Employee Sentiment with Engagement Metrics Watch Now
How to Use Device Health Scores to Decide When to Order New Devices
How to Use Device Health Scores to Decide When to Order New Devices Gavin Cockburn – VP Workplace Solutions Gavin helps enterprises simplify IT and drive growth. With expertise in cybersecurity, cloud, and global IT strategy, he’s a trusted advisor known for turning complex challenges into clear business results. Book a free demo This Video Covers A step-by-step demonstration of how ViadexOne combines device health scoring—powered by Nexthink collector employee monitoring—with refresh policy logic to help IT teams make smarter procurement decisions. The video highlights how aggregated device-level metrics like boot time, error rates, and resource saturation contribute to a transparent, data-driven health score. What Are Device Health Scores? Device health scores offer a clear, data-backed way to assess when a laptop or desktop is no longer performing to standard — without waiting for complaints or failures. Real-World Use and Insight ViadexOne enables IT teams to: Analyse device metrics and digital workplace analytics (memory usage, boot time, crash frequency) to identify underperforming endpoints. Compare health scores across user roles and locations to detect systemic issues. Trigger proactive replacement workflows before major disruptions. Use exportable dashboards built from the Nexthink collector service to justify refresh spend. FAQs What goes into a device health score?Metrics include CPU/memory usage, boot times, crashes, age, and stability. Can this justify new purchases?Yes — exportable reports show cost-risk trade-offs. How is this different from warranty tracking?Health scores use real-world telemetry, not arbitrary dates. You may also like How to Prioritise Device Refreshes Using Sustainability and UX Insights Watch Now How to Monitor Device Experience Metrics to Improve IT Decision Making Watch Now How to Monitor Endpoint Visibility and Detect Unused Devices Watch Now
How to Track Device Risk and Refresh Readiness at Scale
How to Track Device Risk and Refresh Readiness at Scale Gavin Cockburn – VP Workplace Solutions Gavin helps enterprises simplify IT and drive growth. With expertise in cybersecurity, cloud, and global IT strategy, he’s a trusted advisor known for turning complex challenges into clear business results. Book a free demo This Video Covers How ViadexOne captures and visualises employee sentiment through interaction-level engagement metrics, helping IT and HR leaders understand digital satisfaction trends across departments and devices. The video explores how sentiment signals can be used to identify pain points, improve IT service delivery, and support digital workplace wellbeing. Track Device Health and Risk with ViadexOne Real-World Use and Insight Refreshing devices at scale isn’t just about asset age or warranty expiration—it’s about understanding real-world risk signals. Delayed action on degraded devices can result in increased support tickets, downtime, and compliance gaps. By layering experience, health, and risk data, organisations can confidently time their refresh cycles. With ViadexOne, IT teams can: Score devices based on local usage, stability, and system health to highlight those most at risk of failure or user disruption. Map risk scores against refresh policies to uncover which endpoints need prioritising—even if they fall outside of traditional timelines. Detect underperforming or outlier devices across departments or locations, enabling bulk refresh planning where it’s most impactful. Use sustainability metrics and experience insights to support ESG initiatives alongside operational readiness. For example, one organisation used ViadexOne to identify a group of older executive laptops with unusually high crash rates during remote sessions—prompting a targeted replacement round that reduced incident volume by 32% in that cohort. FAQs Where does sentiment data in ViadexOne come from?It’s sourced from a combination of employee surveys, system usage patterns, incident rates, and response behaviour to campaigns or prompts. Can sentiment be broken down by location or department?Yes. Filters enable views by region, job function, line of business, or even device type — supporting granular diagnosis and interventions. How often is engagement data updated?Most metrics update in near real-time, allowing for continuous tracking and fast response to declines. You may also like How to Launch Custom IT Campaigns to Engage Employees Watch Now How to Monitor Windows Event Logs Watch Now Using Sustainability Dashboards to Drive Green IT Outcomes Watch Now
How to Track SaaS Satisfaction to Uncover Usage Gaps
How to Track SaaS Satisfaction to Uncover Usage Gaps Gavin Cockburn – VP Workplace Solutions Gavin helps enterprises simplify IT and drive growth. With expertise in cybersecurity, cloud, and global IT strategy, he’s a trusted advisor known for turning complex challenges into clear business results. Book a free demo This Video Covers: How ViadexOne surfaces satisfaction signals for SaaS platforms like SAP to help IT teams detect usability friction and adoption drop‑offs. The demo walks through identifying poor experience clusters, correlating them with low usage, and initiating a deeper investigation to close visibility and productivity gaps. Real‑World Use and Insight SaaS platforms often operate as business‑critical systems, but IT rarely has clear insight into how well they’re working from the employee perspective. This video demonstrates how ViadexOne bridges that gap by measuring employee sentiment analytics (swap) and usage data together. Understand SaaS Satisfaction Scores with ViadexOne By combining: Application satisfaction scores Usage frequency and duration metrics Friction alerts (errors, crashes, timeouts) …IT teams can: Pinpoint underused tools that appear in license spend. Detect unhappy users even when service uptime looks normal. Align IT support and training resources with areas of poor engagement. Present defensible data in SaaS renewal or vendor negotiations. Friction + Usage = Insight This approach drives smarter SaaS management and supports digital workplace leaders in optimising ROI and adoption. How to Detect Poor Adoption Before It Hurts ROI In one case, ViadexOne flagged declining sentiment for an enterprise collaboration suite. Although licenses were fully assigned, actual usage was low. This insight—supported by application performance monitoring (swap)—led to a vendor renegotiation and the rollout of a more intuitive platform with improved adoption rates. A Real‑World Example of License Waste Using license optimisation (swap), ViadexOne helped an organisation cut renewal costs while improving employee adoption through targeted platform replacement. FAQs What causes satisfaction scores to drop in SaaS apps?Performance issues, confusing interfaces, login problems, or poor integration with other tools can all affect user sentiment. Can ViadexOne show who is using the app less and why?Yes — it reveals usage by user groups and surfaces issues correlated with those patterns (e.g., slow load times or workflow blockers). Is this limited to SAP?No — the same methodology applies to any supported SaaS platform visible in the ViadexOne ecosystem. You may also like Optimise Software Licensing with Usage and Inventory Data Watch Now How to Monitor Windows Event Logs Watch Now Measure Employee Sentiment with Engagement Metrics Watch Now
How to Power Sustainability Dashboards with Real Device Data
How to Power Sustainability Dashboards with Real Device Data Gavin Cockburn – VP Workplace Solutions Gavin helps enterprises simplify IT and drive growth. With expertise in cybersecurity, cloud, and global IT strategy, he’s a trusted advisor known for turning complex challenges into clear business results. Book a free demo This Video Covers How ViadexOne equips IT teams with energy consumption and utilisation metrics to track, visualise, and act on sustainability KPIs across their digital estate. The demo explores how to pinpoint inefficiencies—such as over-provisioned devices or unused assets—and how this data can drive responsible IT operations and ESG alignment. Real-World Use and Insight Sustainability in IT is no longer just a facilities or procurement issue—it’s now a visibility challenge. Without clear insights into how devices are consuming power, idling, or contributing to unnecessary emissions, organisations can’t credibly move toward greener operations. ViadexOne bridges this gap by: Highlighting devices with poor energy efficiency (e.g., left idle overnight, high power draw, low utilisation) Aggregating device-level insights into dashboards that reflect environmental KPIs Supporting IT asset rationalisation initiatives with sustainability context Helping teams align with green IT policies and reporting frameworks (e.g., ISO 14001, GHG Protocol) Offering exportable data for sustainability and ESG reports Track Device-Level Metrics to Power ESG Dashboards Use real-time telemetry (e.g., energy usage, device lifecycle data) to populate ESG dashboards and drive energy optimisation. (Structural addition only; underlying content unchanged.) This empowers IT departments to become active players in their company’s environmental strategy—optimising not just cost and performance, but also carbon output. In one example, ViadexOne helped a company identify that over 60% of their laptops were operating well below manufacturer efficiency standards due to poor BIOS compliance and background drain. By spotlighting these inefficiencies, the organisation was able to target specific hardware for optimisation—cutting energy waste and aligning with sustainability KPIs. FAQs What data sources are used to calculate sustainability metrics? ViadexOne aggregates device activity, power usage profiles, and operational uptime to build sustainability views. Can these insights help during refresh cycles or procurement planning? Absolutely. You can prioritise upgrades for the least energy-efficient hardware, or retire unused assets to reduce emissions. Is this feature compatible with ESG reporting frameworks? Yes—metrics can be exported to support frameworks like GRI, ISO 14001, and internal CSR documentation. You may also like Monitor Overall Experience to Improve IT Healt Watch Now Track Inactive Devices and Improve Endpoint Visibility Watch Now How to Gain IT Asset Visibility with Device Inventory Watch Now
Service Desk Optimisation: Finding the Real ROI in 2025
In today’s digital world, even a brief IT hiccup can have a knock-on effect across your entire business. People talk about the obvious ticket cost, say £5–£30 a pop, but they often forget the much bigger hit: lost user productivity. Below, I’ll walk you through the latest 2025 benchmarks, show you how to work out the true cost of each support ticket, and explain why shaving down Mean Time to Resolution (MTTR) is one of your most powerful levers in delivering IT support.