How to Troubleshoot Application Issues
How to Troubleshoot Application Issues Gavin Cockburn – VP Workplace Solutions Gavin helps enterprises simplify IT and drive growth. With expertise in cybersecurity, cloud, and global IT strategy, he’s a trusted advisor known for turning complex challenges into clear business results. Book a free demo This Video Covers A walkthrough of how ViadexOne—powered by Nexthink—helps IT teams detect and troubleshoot slow, unresponsive, or crashing applications across their environment. You’ll see how live endpoint data and digital workplace analytics surface real-time performance signals, such as delayed launch times or repeated application errors, enabling faster root-cause investigation and support.  Understanding Application Friction in the Modern IT Stack Real-World Use and Insight Application-related issues are one of the most frustrating digital blockers for end users. While root causes can include network delays, configuration drift, or even low RAM, ViadexOne enables IT teams to interpret and respond to these incidents at speed. For example, an application might freeze regularly due to unpatched device BIOS or outdated drivers — insights that are only revealed through correlated device and app metrics. Beyond incident response, this kind of telemetry supports longer-term remediation strategies like standardising build health or optimising login policies across departments.  FAQs What kind of application problems does ViadexOne detect?Everything from slow load times and crashes to memory leaks and app freezes — all visible through Nexthink’s telemetry. Does this solution require installing anything on employee devices?ViadexOne integrates seamlessly with Nexthink’s lightweight endpoint agent and cloud-first architecture. Can I track third-party and SaaS applications?Yes — this demo includes web-based and locally installed app tracking, with context-rich metrics like CPU usage, errors, and load latency. You may also like How to Identify End-User Experience Issues Before They Escalate Watch Now Track Inactive Devices and Improve Endpoint Visibility Watch Now How to Optimise Software Licenses with Visibility and Tracking Watch Now
How to Monitor BIOS Updates for Device Health and Compliance
How to Monitor BIOS Updates for Device Health and Compliance Gavin Cockburn – VP Workplace Solutions Gavin helps enterprises simplify IT and drive growth. With expertise in cybersecurity, cloud, and global IT strategy, he’s a trusted advisor known for turning complex challenges into clear business results. Book a free demo This Video Covers How ViadexOne surfaces BIOS and firmware version data across all endpoints, allowing IT teams to monitor device health, assess firmware compliance, and reduce risks associated with outdated or mismatched BIOS configurations. The video walks through the BIOS property field in the device inventory, illustrating how it can be filtered, grouped, and used for proactive monitoring.  Why BIOS Monitoring Matters for Endpoint Health Real-World Use and Insight Firmware and BIOS updates are often overlooked in endpoint management strategies, yet they play a critical role in system stability, performance, and security. Organisations that lack visibility into BIOS versions expose themselves to potential vulnerabilities, compatibility issues, and compliance gaps. ViadexOne simplifies this by extracting BIOS version data directly from endpoint telemetry and exposing it in a clear, searchable view. IT teams can: Detect devices running outdated or non-standard firmware versions Monitor BIOS uniformity across hardware models or OS versions Align firmware versions with audit requirements or vendor guidance  By building BIOS data into broader compliance or upgrade-readiness initiatives, organisations improve their ability to ensure endpoint consistency and reduce the effort spent tracking firmware issues manually. For example, if a region has older devices consistently missing BIOS updates, it may point to connectivity or policy distribution issues — a risk for both performance and auditability. With this insight, teams can triage by location, business unit, or endpoint type to ensure health and readiness. This becomes especially powerful in regulated industries or environments preparing for major OS transitions or zero-trust initiatives.  FAQs Why is monitoring BIOS updates important for IT compliance?BIOS updates often include security fixes or hardware compatibility improvements. Tracking these ensures devices are compliant with internal standards and vendor expectations. Can ViadexOne detect firmware mismatches across similar devices?Yes. Devices can be grouped by model or OS, allowing you to spot outliers with inconsistent BIOS versions, which may indicate policy deviation or unpatched vulnerabilities. Does this require integration with the device vendor or manual BIOS audits?No. BIOS versioning is collected natively via endpoint telemetry—no vendor integration or manual inventory is required. You may also like How to Track and Reduce Device Boot Times Watch Now How to Monitor Windows Event Logs Watch Now Track Inactive Devices and Improve Endpoint Visibility Watch Now
How to Track and Reduce Device Boot Times
How to Track and Reduce Device Boot Times Gavin Cockburn – VP Workplace Solutions Gavin helps enterprises simplify IT and drive growth. With expertise in cybersecurity, cloud, and global IT strategy, he’s a trusted advisor known for turning complex challenges into clear business results. Book a free demo This Video Covers How ViadexOne provides visibility into boot duration metrics across your device fleet, allowing IT teams to identify and act on devices with prolonged startup times. The demo walks through how to surface boot time data, apply filters to segment users by performance, and begin troubleshooting devices with excessive delays.  Real-World Use and Insight Slow boot times are more than a minor inconvenience — they create daily productivity losses, increase helpdesk calls, and erode user trust in IT services. In distributed workforces, these delays are difficult to detect without automated, continuous monitoring.  Track Boot Time to Improve Endpoint Experience By tracking boot durations across time, models, and OS versions using ViadexOne’s digital workplace analytics, IT teams can: Establish a baseline for expected boot performance Detect outliers and underperforming endpoints Correlate slow boot metrics with other local performance issues (e.g., login delays, app hangs) Justify hardware refreshes or configuration optimisations  ViadexOne allows you to visualise these trends at scale, drill into specific users or groups, and provide data-backed evidence for performance remediation or hardware planning.   FAQs Can ViadexOne track historical boot performance over time? Yes. Boot time data can be viewed across any time range, allowing trend analysis and before/after comparisons for applied fixes. How is boot time calculated? Boot time is measured from power-on to the moment the system is fully responsive and ready for user input, based on endpoint telemetry. Does ViadexOne help reduce boot time directly? While it doesn’t apply fixes itself, it provides the data needed to identify root causes (e.g., driver conflicts, startup programs) so IT can target remediation.  You may also like How to Monitor BIOS Updates for Device Health and Compliance Watch Now How to Monitor Windows Event Logs Watch Now Optimise Software Licensing with Usage and Inventory Data Watch Now
How to Monitor Device Experience Metrics to Improve IT Decision‑Making
How to Monitor Device Experience Metrics to Improve IT Decision Making Gavin Cockburn – VP Workplace Solutions Gavin helps enterprises simplify IT and drive growth. With expertise in cybersecurity, cloud, and global IT strategy, he’s a trusted advisor known for turning complex challenges into clear business results. Book a free demo This Video Covers A practical walkthrough of how ViadexOne enables IT teams to monitor and interpret device experience metrics like boot time, app responsiveness, and hardware utilisation. By combining real-time telemetry from Nexthink with ViadexOne’s insight layers, teams gain the contextual understanding needed to prioritise and resolve device-level issues at scale.  Real-World Use and Insight Many organisations wait for IT issues to arise before responding. ViadexOne flips that approach by delivering real-time insight into: Boot time delays Application responsiveness Background process saturation Hardware vs. workload alignment  Use Experience Metrics to Guide IT Decisions One organisation reduced IT support calls by 30% after using ViadexOne to address boot time and performance issues proactively.  FAQs What are examples of device experience metrics? Boot time, crash frequency, memory usage, latency, responsiveness, app failures, and device age. Can I use these metrics to prioritise support queues? Yes — ViadexOne helps identify users with poor experiences who may not have submitted tickets. Does this integrate into Nexthink dashboards directly? ViadexOne extends Nexthink data with strategic overlays and reporting aligned to operational goals. You may also like How to Identify End-User Experience Issues Before They Escalate Watch Now How to Prioritise Device Refreshes Using Sustainability and UX Insights Watch Now How to Monitor BIOS Updates for Device Health and Compliance Watch Now
How to Prioritise Device Refreshes Using Sustainability and UX Insights
How to Prioritise Device Refreshes Using Sustainability and UX Insights Gavin Cockburn – VP Workplace Solutions Gavin helps enterprises simplify IT and drive growth. With expertise in cybersecurity, cloud, and global IT strategy, he’s a trusted advisor known for turning complex challenges into clear business results. Book a free demo This Video Covers A demonstration of how ViadexOne, powered by Nexthink, helps IT teams assess device refresh needs by combining sustainability metrics (like battery degradation and power consumption) with user experience signals (like performance dips or latency). You’ll see how scores across devices help identify when to act—and when to defer replacements—supporting both ESG goals and cost efficiency. Real-World Use and Insight Device refresh strategies are often dictated by standard timelines or user complaints—but this overlooks the hidden cost of keeping high-emission, poor-performing devices in circulation. Combining user experience signals with sustainability insights and digital workplace analytics makes refresh decisions more strategic and measurable. Prioritising Refreshes with Proactive Incident Management ViadexOne enables IT teams to: Cross-reference low experience scores with high carbon intensity to identify devices that are both wasteful and frustrating for employees. Spot patterns in energy usage, battery degradation, or CPU saturation that affect environmental impact and performance longevity. Prioritise device refreshes for users experiencing consistent performance issues or elevated emissions—before it impacts productivity (proactive incident management). Support internal sustainability goals by retiring energy-inefficient hardware first, not just oldest models. Example: A ViadexOne customer discovered that older laptops in their sales department were not only slow to boot but had among the highest energy usage across the estate—prompting an early refresh aligned with ESG targets.  FAQs Can I defer replacement even if a device is old?Yes—ViadexOne helps you prioritise based on battery health, usage patterns, and degradation—not just age. Is sustainability data included by default?Sustainability scores are part of Nexthink’s analytics, surfaced clearly in ViadexOne’s dashboards. What if I want to refresh based on UX complaints?Experience scores combine performance and sentiment, letting you cross-check user feedback with device data. You may also like How to Use Device Health Scores to Decide When to Order New Devices Watch Now How to Track Device Risk and Refresh Readiness at Scale Watch Now How to Power Sustainability Dashboards with Real Device Data Watch Now
How to Monitor Endpoint Visibility and Detect Unused Devices
How to Monitor Endpoint Visibility and Detect Unused Devices Gavin Cockburn – VP Workplace Solutions Gavin helps enterprises simplify IT and drive growth. With expertise in cybersecurity, cloud, and global IT strategy, he’s a trusted advisor known for turning complex challenges into clear business results. Book a free demo This Video Covers How ViadexOne tracks inactive or underused endpoints to improve IT visibility, compliance, and asset management. Real-World Use and Insight  Identify dark or forgotten devices Measure last login, uptime, and connectivity Deactivate or reclaim idle assets Improve endpoint compliance posture  Detect Unused Devices with Real-Time Endpoint Visibility A ViadexOne deployment helped a global team retire 600+ inactive laptops—reducing cost, risk, and device sprawl.  FAQs How is an unused device defined? Devices with no recent login/telemetry/updates (configurable thresholds). Only laptops/desktops? Any monitored endpoint (kiosks, tablets, remote VMs). Reclaim licences? Yes—flag for reassignment/removal.  You may also like How to Gain IT Asset Visibility with Device Inventory Watch Now Optimise Software Licensing with Usage and Inventory Data Watch Now How to Track and Reduce Device Boot Times Watch Now
How to Improve Digital Employee Experience with Overall Experience Scores
How to Improve Digital Employee Experience with Overall Experience Scores Gavin Cockburn – VP Workplace Solutions Gavin helps enterprises simplify IT and drive growth. With expertise in cybersecurity, cloud, and global IT strategy, he’s a trusted advisor known for turning complex challenges into clear business results. Book a free demo This Video Covers An overview of how ViadexOne leverages Nexthink’s Overall Experience Score to benchmark and enhance digital workplace analytics and digital employee experience. The score incorporates factors like sentiment, usage, stability, and support tickets to reveal performance gaps across teams, departments, or devices. Track Experience Scores to Improve Endpoint Experience Understanding digital experience at scale means moving beyond technical metrics alone and capturing a holistic picture of what employees are actually experiencing. This is where Overall Experience Scores become invaluable—they aggregate performance, sentiment, and contextual data into a single, actionable signal that reflects true end-user satisfaction. This allows IT teams to: Combine application responsiveness, device health, and user sentiment into a weighted score that highlights areas needing attention. Detect friction before it escalates to tickets by identifying users or teams with consistently low experience scores. Segment and benchmark digital experience across departments, geographies, or device types to prioritise support more effectively. Validate the impact of IT initiatives—like new device rollouts or OS upgrades—by monitoring score trends pre- and post-change.  For example, ViadexOne revealed that employees in one office consistently scored below the global average due to latency issues with their collaboration tools. This insight, supported by Nexthink employee monitoring data, led to a local network infrastructure upgrade and a measurable increase in satisfaction scores within three weeks. What goes into the Overall Experience Score?It includes metrics on device performance, app stability, ticketing activity, and employee sentiment. How can I use the score to improve outcomes?You can track changes over time, benchmark across roles or teams, and tie interventions to measurable improvements. Is this score customisable?Yes—you can configure weightings and filters to match your IT objectives and workforce needs.  FAQs How often should I review my Overall Experience Score?Most IT teams review it weekly to catch trends early and respond quickly. Can this be integrated with other analytics platforms?Yes, it can be integrated with major ITSM and endpoint analytics platforms for richer context. Does the score require additional infrastructure to implement?No, it leverages existing endpoint telemetry via the Nexthink collector service and requires minimal setup. You may also like How to Identify End-User Experience Issues Before They Escalate Watch Now How to Track SaaS Satisfaction to Uncover Usage Gaps Watch Now How to Monitor Device Experience Metrics to Improve IT Decision-Making Watch Now
How to Optimise Software Licenses with Visibility and Tracking
How to Optimise Software Licenses with Visibility and Tracking Gavin Cockburn – VP Workplace Solutions Gavin helps enterprises simplify IT and drive growth. With expertise in cybersecurity, cloud, and global IT strategy, he’s a trusted advisor known for turning complex challenges into clear business results. Book a free demo This Video Covers: How ViadexOne enables IT teams to reduce license waste and improve software ROI by combining real-time software usage insights with inventory data. The demo showcases how to identify underused applications, validate software license allocation, and drive cost-saving decisions with data-backed confidence.  Real-World Use and Insight In many enterprise environments, software license management is reactive — relying on manual audits or vendor-provided estimates. ViadexOne changes that by providing real-time visibility into actual usage patterns across your IT estate. With this approach, organisations can: Reclaim unused licenses based on low or zero usage Detect duplicate or unnecessary installations Cross-reference license assignments with device and user data Strengthen compliance posture and prepare for vendor audits Identify optimisation opportunities across departments or roles  Track Software Usage & Inventory in Real Time A recent ViadexOne deployment surfaced that a premium design tool was only being opened once a month by 80% of assigned users. This insight allowed the business to downgrade several licenses and reinvest the savings into higher-impact applications. The power lies in merging two data streams: who’s using what, and what’s actually installed. This allows IT asset managers and procurement leads to make proactive decisions that cut costs and improve software efficiency. A recent ViadexOne deployment surfaced that a premium design tool was only being opened once a month by 80% of assigned users. This insight allowed the business to downgrade several licenses and reinvest the savings into higher-impact applications that showed high engagement and satisfaction scores.  FAQs How can I tell if a license is underused?ViadexOne tracks active usage (not just installs), letting you set thresholds for minimum use. You’ll see exactly which apps haven’t been opened recently or consistently. Does this work for SaaS and desktop software?Yes. The platform supports tracking across both locally installed and cloud-based applications. Is license usage data enough to make optimisation decisions?Not on its own — that’s why combining usage with inventory data ensures you’re acting on complete, contextual information.  You may also like Track SaaS Satisfaction to Uncover Usage Gaps Watch Now How to Gain IT Asset Visibility with Device Inventory Watch Now Track Inactive Devices and Improve Endpoint Visibility Watch Now
How to Track IT’s Carbon Impact with Green Metrics That Matter
How to Track IT’s Carbon Impact with Green Metrics That Matter https://www.youtube.com/watch?v=xrOoF8fYOcE&list=PLfKoHtTpMAsXAteBxooOwOGb440E23RAX&index=4 Gavin Cockburn – VP Workplace Solutions Gavin helps enterprises simplify IT and drive growth. With expertise in cybersecurity, cloud, and global IT strategy, he’s a trusted advisor known for turning complex challenges into clear business results. Book a free demo This Video Covers How ViadexOne enables IT teams to track, visualise, and act on carbon emissions using Nexthink-powered telemetry. The demo explains how to generate sustainability dashboards using real device data, prioritise action by power consumption, and align digital workplace practices with ESG initiatives. Track Carbon Impact with Real-Time Device Insights Real-World Use and Insight Sustainability in IT is no longer optional — it’s an operational imperative. Without accurate insight into device-level energy consumption and idle time, IT departments can’t contribute meaningfully to green initiatives. ViadexOne helps IT leaders: Identify devices with excessive power drain Analyse uptime and idle patterns across global fleets Flag hardware for refresh based on energy inefficiency Export sustainability reports for ESG frameworks Align digital workplace operations with carbon reduction goals One customer case study showed that nearly 60% of their laptops were underutilised overnight, costing thousands in unnecessary energy spend. ViadexOne surfaced these inefficiencies and enabled smarter refresh decisions aligned with green IT policies. FAQ Where does ViadexOne get its carbon usage data?It aggregates metrics from device activity, uptime, BIOS settings, and usage patterns — using Nexthink telemetry to build accurate carbon snapshots. Can these dashboards help with regulatory compliance?Yes. ViadexOne’s sustainability dashboards support standards like ISO 14001, GHG Protocol, and internal CSR reporting. How do I prioritise which devices to upgrade?ViadexOne flags high-power devices with poor energy efficiency, letting you refresh based on environmental impact as well as age or performance. You may also like How to Power Sustainability Dashboards with Real Device Data Watch Now Overcome Windows 11 Migration Hurdles with Smart Readiness Checks Watch Now How to Optimise Software Licenses with Visibility and Tracking Watch Now
Overcome Windows 11 Migration Hurdles with Smart Readiness Checks
Overcome Windows 11 Migration Hurdles with Smart Readiness Checks Gavin Cockburn – VP Workplace Solutions Gavin helps enterprises simplify IT and drive growth. With expertise in cybersecurity, cloud, and global IT strategy, he’s a trusted advisor known for turning complex challenges into clear business results. Book a free demo This Video Covers This ViadexOne demo shows how IT teams can evaluate Windows 11 readiness at scale. The walkthrough covers critical device-level insights including BIOS version, RAM, CPU type, TPM status, and available disk space. It also explains how to segment devices by upgrade status and prioritise high-risk endpoints.  Assess Device Readiness with Real-Time Endpoint Insights Real-World Use and Insight Planning a Windows 11 upgrade across a global enterprise is no small feat. Many organisations rely on static audits or spreadsheets, which quickly go out of date and leave gaps in visibility. ViadexOne solves this by surfacing upgrade blockers at the device level in real time. The platform empowers IT teams to: Identify which endpoints fail to meet Windows 11 requirements (TPM, BIOS, CPU, etc.) Segment upgrade waves by compatibility and priority Track remediation steps and readiness status from a single dashboard Streamline upgrade project management across regions and departments Reduce disruption and improve employee satisfaction by avoiding failed migrations  One client discovered that over 25% of its laptops were incompatible due to outdated TPM settings — ViadexOne surfaced this early, allowing the team to update firmware before rollout delays occurred.  FAQs What if my devices don’t meet Windows 11 requirements?ViadexOne flags each incompatible device and explains why. IT can then plan upgrades, firmware changes, or replacements accordingly. Does this platform work across hybrid and remote environments?Yes — it captures telemetry across distributed devices, regardless of location or domain. Can we export reports for compliance or exec-level visibility?Absolutely. Migration readiness summaries can be exported for audit tracking, board updates, or vendor coordination. You may also like How to Power Sustainability Dashboards with Real Device Data Watch Now How to Monitor Endpoint Visibility and Detect Unused Devices Watch Now How to Monitor Device Experience Metrics to Improve IT Decision-Making Watch Now